Privacy Policy

EchoNous, Inc. and its subsidiaries (“EchoNous”, “we”, “us”, or “our”) are committed to protecting your privacy. Our privacy policy (“Policy”) explains how we collect and process, use, and disclose, and what rights you have to the information we collect. The Policy applies to the information we obtain through EchoNous’s properties, including websites, products, social media, third-party sources, and offline interactions, including sales, services, marketing, etc. (“Properties”). By providing your personal information to EchoNous, you acknowledge that you have read and understood the Policy, and you are giving consent to the terms of the Policy.

Types of Information Collected and Processed

Through EchoNous’s Properties, we collect and process any and all information necessary to operate our business, including but not limited to:

  • Identification information, such as name, identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity;
  • Specific information of the product that you have purchased from us;
  • Information about your business, such as company name, business type, company size, company location, or principle place of business; or
  • Social media or online forum postings.

Use of Your Information

We may use your information for the following purposes:

  • Provide services to you;
  • Communicate with you regarding your requests or questions;
  • Administer your account;
  • Personalize and optimize your account;
  • Verify your identity and protect your information;
  • Provide information regarding your orders;
  • Perform data analysis;
  • Provide customer support;
  • Improve our business operation;
  • Comply with legal obligations;
  • Enforce our terms and conditions;
  • Conduct marketing, advertising, or sales activities; and
  • Provide you with surveys or questionnaires.

To the extent permitted by law of your regional jurisdiction, we may also enhance or combine your information gathered from multiple sources for the purposes listed above. Depending on your regional jurisdiction, you may exercise your right to object to some uses of your information.

Disclosure of Your Information

We will not sell or lease your information to a third party; however, we may disclose or share your information with third party, including our affiliates, subsidiaries, law enforcements, public and government authorities, and contractors, where necessary to:

  • Comply with legal obligation;
  • Respond to requests from public and government authorities, to the extent permitted by applicable law;
  • Perform our service to you;
  • Assist contracted third party to perform services to you;
  • Protect your information;
  • Enforce our terms and conditions;
  • Protect EchoNous’s rights, privacy, safety, or property; and
  • Investigate actual or suspected illegal activities, such as fraud or breach.

We may also disclose your information for other purposes, after obtaining your consent.

Data Transfer

We may transfer your information gathered through our Properties, and store and process it in any countries we have facilities or affiliates. By voluntarily providing your information to us, you are consenting to our transferring of your information to countries outside of your country of residence, to the extent permitted by applicable law, which may provide different data protection than in your country. We will maintain appropriate measures, including contracts and internal policies and procedures, in order to protect your information when it is transferred to our affiliates in other countries.

Legal Basis for Processing Your Information

The legal basis for processing your information is for the following:

  • Your consent;
  • Complying with legal obligation;
  • Protecting the vital interests of you;
  • EchoNous’s legitimate business interest; or
  • Contractual requirement with you or a relevant party.

Your Rights

To the extent your local data protection law provides, including the GDPR, you may have the following rights in relation to the data we collect from you:

  • Right to receive information regarding our collecting and processing activities upon your request;
  • Right to access certain personal information we maintain of you;
  • Right to have your personal information corrected;
  • Right to have your personal information deleted;
  • Right to restrict or object to processing of your information in certain circumstances.
  • Right to your data portability;
  • Right not to be subject to automated processing; and
  • Right to withdraw your consent to data collection and processing.

If you would like to exercise your rights permitted by your local jurisdiction, please contact us, following the method provided in “Contact Us” section. We will respond to your communication within a reasonably practical time, but no longer than a month. In case of any further delay, we will promptly notify you of the delay. Please note, in certain circumstances, some of your rights may not be applicable or exercisable.

Data Retention

The information collected and processed will be retained only as long as necessary to:

  • Serve the purposes for which it was initially obtained;
  • Comply with any applicable legal obligations;
  • Comply with requests from public and government authorities;
  • Fulfill our business purposes; and/or
  • Enforce our terms and conditions.

Sensitive Information

We ask that you do not provide or disclose any sensitive personal information, except only on instances we specifically request, including:

  • Racial or ethnic origin;
  • Political opinions;
  • Religious or philosophical beliefs;
  • Trade union membership;
  • Genetic data;
  • Biometric data;
  • Data concerning health or sex life; and
  • Sexual orientation;


Our website is not intended for use of minors under the age of 16. If you are under the age of 16, we ask you to discontinue using the services on our website; if your child at an age under 16 has submitted personal information, please contact use and make a request for such information to be deleted, according to the method provided under “Contact Us” section.

Cookies and Other Devices

Our website uses Cookies and other Tracking devices as you navigate through our online contents in order to collect data and better your online experience. These devices are governed by the Policy and our Cookie Policy, as well as the privacy policy of the third party providing those services. Please read our Cookie Policy for more details.


We have implemented a reasonable data protection measures, including data collecting and processing policies and procedures, contractual warranty relationship with other parties and audit procedures, in order to safeguard against misuse, unauthorized disclosure, alteration, unintended destruction or loss, or unauthorized access to your information. Unfortunately, the protection measures are not 100% secure. If you suspect any breach of your personal data through our Properties, please contact us immediately according to the method provided under “Contact Us” section.

Contact Us

If you have any questions, comments, or requests regarding the Policy or the information EchoNous has collected, please contact us through Contact page, or write to:

Attn: Chief Privacy Officer

8310 154th Ave NE

Building B, Suite 200

Redmond, WA 98052, U.S.A.

You may also contact our Data Protection Officer at [email protected]

Changes to the Policy

The Policy may be amended or updated without prior notice to you. We will indicate the most recently updated date at the bottom of the Policy.

Effective Date: February 14, 2019