Support

Hello!

My name is Kile and I am the head of the service department at EchoNous - Signostics. I wanted to let you know that my team and I will be here to support you throughout your use of all of our intelligent medical tools.

Below we have provided solutions to common support questions but if you are in need of additional product support, please call our customer support team at 844-845-0800 or complete the form and we will help you find an immediate solution.

Customer Support
1 (844) 854 0800 

Kile

Kile
Service Manager

Battery Life

A few precautions should be taken to maintain battery life of the display tablet and the Uscan and EchoNous Vein probes.

Avoid fully discharging the display or probe. If the battery becomes fully discharged, connect the AC charger and let it charge for at least 30 minutes before turning the device on.

If the display is functional but the Uscan bladder probe is not detected due to discharged battery, connect the AC charger directly to the probe and allow it to charge for at least 2 hours or until the LED is Flashing Green.

If the device is being stored for an extended period, the battery should be recharged every 6 months.

FAQs

My display won’t turn on. What should I do?

Hold down the power button for 10 to 15 seconds to force a hard boot.

Call Tech Support at 844-845-0800 if the tablet does not start.

My probe is not recognized. What should I do?

Check the LED on the probe handle. If Flashing Amber – place the probe on the Micro USB charger that came with the probe kit. Replace the Probe cable with a known good cable. Call Tech Support at 844-845-0800 if further support is needed.

How do I clean my device?

Please reference the User Manual or Technical Bulletin for a list of accepted disinfectants.

I will not be using my device for a while. What are the recommended storage procedures?

Please keep the cart plugged into a wall outlet when not in use.

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